AKS Support Service
operates a 24-hour Customer Service Center. It acts as a single point
of entry for all implementation and product-related queries. Our
intention is to ensure that your service requests are prioritized and
resolved in an efficient and timely manner.
welcomes you as a valued member of our customer base.
of Customer Support Service
objective is to provide you with first class customer service through
an experienced, dedicated team, operating in an innovative and
delivery-focused customer service culture. You can contact the AKS
Customer Service Center by telephone, fax, email or Web site at:
Blue Ridge Road, Suite 150,
Contacting Support Service
Before contacting AKS Support
contacting AKS support it
might be useful to visit product’s web page and browse it for
necessary information. All the AKS products have a home page with
useful sections: Solutions and Support.
is a section where you can find useful solution information about
product usage and application.
section contains on-line product manual, frequently asked
questions and knowledge base searching function.
contacting AKS please make sure you know and put following information
into your support query:
of used software. Run any AKS software, select “About” command
in Help menu to access about dialog. There is product name and
and computer you are running. OS is operational system – Windows
XP or 2000. Click on “My Computer” icon to find out more about
your computer and OS you are running;
or text of error message;
please, let us know you name and your company.
do AKS do with support query?
contacting AKS you should put detailed query description in your
message so we can start analyzing it.
you contacting AKS by phone and your query require further
consideration, then we will ask you to contact us by e-mail or use our
on-line contact form.
e-mail or on-line contact form is preferable way to contact AKS.
we have your support query we try to learn the problem in details and
suggest you solution.
for existent solution.
we have a query described in details our technical specialists start
analyzing it. The first step is to find out if some other user even
contacted us with the same query, so if your query is not unique we
can answer you fast by citing of our knowledge base.
query. Solution required.
our analysis shows that user needs some usage solution for our
software then we starts solution research.
the described problem is common and most other users would like to
apply new solution, then we add described problem to our to-do
lists for further implementation.
can suggest you create some custom version of our software, if
solution that you asking for is specific and cannot be applied to
other users. In this case we are trying to suggest the best
solution for your needs without unnecessary funds spending.
most cases you’ll find useful existent solutions. We will
recommend you an article that describe industry and job applied
solutions based on our software.
query. Software problems.
we get query that is a bug report, then our task is to find out the
reason of the problem and solve it. This process involves several
steps and usually requires from one to tree business days:
will emulate the problem on our computers so we can find out the
reason of the problem and fix it;
the problem was emulated then we can find out the reason of this
problem – if it is software problem, settings problem or problem of
we know what the problem is we can: recommend solution that will help
to fix this problem, suggest some solution to avoid this problem,
start software bug fixing process for this problem.
result of contacting AKS support is the solution of the problem and/or
the information about estimate progress of problem fixing.
is takes from 1 to 3 business days to suggest the final solution for